Experience

Design Director, TV & Website / Growth & AcquisitionNetflix • Los Gatos, CA • February 2015 - June 2017

Led the team of designers & prototypers responsible for the global member user experience on smart TVs, game consoles, set-top boxes, media devices, and web browsers. Helped craft Netflix's position on virtual reality, augmented-reality, and voice-enabled experiences. Previously led design for cross-platform member acquisition, messaging, and accounts through Netflix’s global expansion to 190 countries. Responsibilities include driving product design initiatives, organizational development, team management, and creative leadership. 

Adjunct ProfessorCarnegie Mellon University Silicon Valley • Mountain View, CA • February 2015 - Present

Teaching a highly-reviewed and sought-after graduate level course in HCI & UX Design in the MS in Software Management program providing a theoretical & practical foundation for future product designers, product managers, and engineering leaders. 

Vice President, Advanced User Experience Design • Mercedes-Benz R&D North America • Sunnyvale, CA • January 2013 - January 2015

Founding leader of an 18-person team responsible for designing & prototyping the future digital user experience for Mercedes-Benz automobiles globally. Creative direction and management of multiple teams responsible for defining the digital design language and interfaces for future cars, concepts, and connected products. Full operational & financial responsibilities as an Executive Management team member driving initiatives for employee happiness, hiring & development, management, and communications.

Director of Product, Zynga Mobile Platform • Zynga • San Francisco, CA • March 2011 - December 2012

Founder, product, and UX lead of the Zynga Mobile Social Channels team, the social game service for the company’s mobile game portfolio to drive viral discoverability and social engagement. Responsible for Chess With Friends, a popular turn-based mobile app, to test our platform. Drove day-to-day operations and grew it into a 30+ person product development team.

Principal Executive Producer • Pioneer Studios/Xbox/Microsoft • Redmond, WA • January 2008 - March 2011

Founding member of an internal design studio responsible for discovering and defining new product opportunities for Microsoft’s entertainment business. Led cross-disciplinary teams of up to 20 and budgets of up to $2.5M to design and prototype product concepts that visualize the future of the Xbox product & brand. Work directly led or contributed to Xbox 360 platform updates, Xbox Live Studios, Xbox Live on Windows Phone 7, Xbox SmartGlass, and Xbox One.

Director of User Experience • Pelago • Seattle, WA • May 2007 - January 2008

Launched Whrrl, a geo-social network for discovering and sharing activities via web & mobile. Hands-on design & research to go from concept to product within 6 months as a KPCB/Trilogy/Bezos funded startup. Built a team of three responsible for UX/UI design & research. 

User Experience Manager, Xbox 360 • Microsoft • Redmond, WA • March 2004 - May 2007

Launched the groundbreaking Xbox 360 console, industry-leading Xbox Live service, and the Zune player. Hands-on leadership for interaction design, information architecture, HW/SW integration, out-of-box experience, and multiple feature areas. Built & led a team of 9 designers, prototypers, and program managers. Created roles, best-practices, and processes to enable world-class design.

Lead Game Designer • FASA Studio, Microsoft Game Studios • Redmond, WA • January 2000 - February 2004

Multiplayer & UI design lead for Crimson Skies II: High Road to Revenge, AIAS action-adventure GOTY for Xbox (89.6% Gamerankings). Designed/scripted all multiplayer games & maps. Designer/producer on A.I. “The Beast”, the first alternate reality game (ARG) named New York Times’ “Best Idea of the Year”. User interface design lead for MechWarrior 4: Vengeance, the definitive big-robot action game (86% Gamerankings). Hands-on lead of 6 for UI design and scripting. 

User Interface Program Manager • Microsoft • Redmond, WA • September 1998 - December 1999

Drove UI design and usability activities for SQL Server 7.0 OLAP, Microsoft’s first integrated business intelligence & data warehousing product. Delivered feature specs, prototypes, assets, and oversaw user research & usability.

User Interface Designer • Oracle • Redwood Shores, CA • August 1996 - September 1998 

Lead designer for the corporate style guide for Java-based products and several enterprise product lines. Designed product user interfaces, wireframes, icons, prototypes, and final art assets.

Graphic Designer • IBM • San Jose, CA • July 1995 - August 1996

Created graphics, illustrations, packaging, interactive tutorials, and websites for the DSS/DB2 Visualizer product line. Early driver of corporate web design standards and best practices.

 

Products

Netflix: Netflix on TV devices • Netflix.com • Netflix growth/messaging/accounts

Mercedes-Benz: Mercedes-Benz F015 “Luxury In Motion” • Mercedes-Benz Concept S-Class Coupé • Smart Cross Connect

Zynga: Zynga With Friends Mobile Network • Chess With Friends

Pelago: Whrrl.com & Whrrl Mobile

Microsoft: Xbox One (pre-production concept) • Zune Media Player • Xbox Live Service • Xbox 360 Console • Crimson Skies: High Road to Revenge • A.I. “The Beast” Alternate Reality Game • MechWarrior IV: Vengeance • MS SQL Server 2000 & 7.0

Oracle: Oracle Java Look & Feel • Oracle Enterprise Manager/Internet Commerce/Application Server

IBM: IBM DSS/DB2 Visualizer

 

Education

MBA Design StrategyCalifornia College of the Arts • San Francisco, CA  • 2012

Completed the first semester of the MBA in Design Strategy program. 

Certificate in Human Factors Engineering • University of Michigan • Ann Arbor, MI • 1997

BFA Art & Design • Carnegie Mellon University • Pittsburgh, PA • 1991 - 1995

Majors: Painting, Drawing, Printmaking (PDP); Electronic & Time-Based media (ETB)

Minors: Visual Communications; Art History; Chinese Studies

Semester Abroad • Zhejiang University • Hangzhou, Zhejiang • 1994

 

Patents & Applications

User Mounted Device Calibration Using External Data, Microsoft, U.S. Patent 9,588,935

Social Network Data Analysis To Generate Incentives For Online Gaming, Zynga, U.S. Patents 9,573,065 & 8,832,195

Integrated Haptic Control Apparatus and Touch Sensitive Display, Microsoft, U.S. Patent 8,698,750

Customizing Streaming Content Presentation, Microsoft, U.S. Patent 8,667,533

User Interface for Viewing Aggregated Game, System, and Personal Information, Microsoft, U.S. Patent 8,425,331

Image for a Portion of a Display Screen, Microsoft, U.S. Patent D566,717

User Interface for a Portion of a Display Screen, Microsoft, U.S. Patents D565,583, D565,582, D565,581

Icon for a Portion of Display Screen, Microsoft, U.S. Patents D565,592 & D562,845

Portion of a Display Screen With an Icon, Microsoft, U.S. Patent D562,844

Social Network Data Analysis To Generate Suggestion Metrics For Online Gaming, Zynga, U.S. Patent Application 20140004953

Social Network Data Analysis To Generate Provide News For Online Gaming, Zynga, U.S. Patent Application 20140004954

Systems and Methods for Providing System Level Notifications in a Multimedia Console, U.S. Patent Application 20060205518

Systems and Methods for Providing a System Level User Interface in a Multimedia Console, U.S. Patent Application 20060205517

Provision of Contextual Advertising, Microsoft, U.S. Patent Application 20120158511

Sophisticated Sort Mechanisms on a Limited Interface, Microsoft, U.S. Patent Application 20080163133

Browse Filters on a Television Interface, Microsoft, U.S. Patent Application 20080163284 

Customizing Streaming Content Presentation, Microsoft, U.S. Patent Application 20110265113